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Why does Outlook show a black/red X? Prophet won't load

Posted: Fri Mar 09, 2018 2:37 pm
by admin
Why does Outlook show a black/red X? Prophet won't load
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Symptoms
When you click Opportunity, Contact, or Company Manager you get a red or black X and prophet does not load

Solutions
Step A
  1. In Outlook, Click File->Office Account
  2. In the Office Account screen click 'About Outlook'
  3. Verify if you are running Outlook 32-bit or Outlook 64-bit (top of About Outlook window)
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Step B
  1. Close Outlook
  2. Click start and type 'CMD'
  3. In the Start menu, Right click 'Command Prompt' and choose 'Run as Administrator'
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  4. Click Yes on the prompt that appears and a black Command Prompt window should appear
  5. In the command prompt you will need to type the following code, based on your version of Outlook (Step A)
    For 32-Bit Office

    Code: Select all

    Type: cd C:\Program Files\Avidian Technologies\Prophet\x32 (press enter)
    Type: Unregister (press enter)
    Type: Register (press enter)
    For 64-Bit Office

    Code: Select all

    Type: cd C:\Program Files\Avidian Technologies\Prophet\x64 (press enter)
    Type: Unregister64 (press enter)
    Type: Register64 (press enter)
  6. Once these are finished, Open My PC/File Explorer
  7. Navigate to: C:\Program Files\Avidian Technologies\Prophet
  8. Open ConfigureProphetClient.exe
  9. Click OK, Relaunch Outlook
If Prophet isn't loading after that you'll need to setup a support ticket by clicking HERE or call us: +1.800.399.8980

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