Why does Outlook show a black/red X? Prophet won't load

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Why does Outlook show a black/red X? Prophet won't load

Post by admin » Fri Mar 09, 2018 2:37 pm

Why does Outlook show a black/red X? Prophet won't load
Image

Symptoms
When you click Opportunity, Contact, or Company Manager you get a red or black X and prophet does not load

Solutions
Step A
  1. In Outlook, Click File->Office Account
  2. In the Office Account screen click 'About Outlook'
  3. Verify if you are running Outlook 32-bit or Outlook 64-bit (top of About Outlook window)
    Image
Step B
  1. Close Outlook
  2. Click start and type 'CMD'
  3. In the Start menu, Right click 'Command Prompt' and choose 'Run as Administrator'
    Image
  4. Click Yes on the prompt that appears and a black Command Prompt window should appear
  5. In the command prompt you will need to type the following code, based on your version of Outlook (Step A)
    For 32-Bit Office

    Code: Select all

    Type: cd C:\Program Files\Avidian Technologies\Prophet\x32 (press enter)
    Type: Unregister (press enter)
    Type: Register (press enter)
    For 64-Bit Office

    Code: Select all

    Type: cd C:\Program Files\Avidian Technologies\Prophet\x64 (press enter)
    Type: Unregister64 (press enter)
    Type: Register64 (press enter)
  6. Once these are finished, Open My PC/File Explorer
  7. Navigate to: C:\Program Files\Avidian Technologies\Prophet
  8. Open ConfigureProphetClient.exe
  9. Click OK, Relaunch Outlook
If Prophet isn't loading after that you'll need to setup a support ticket by clicking HERE or call us: +1.800.399.8980

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