How do I Fix Corrupted Views?

Official responses to FAQ provided to Avidian Technologies

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How do I Fix Corrupted Views?

Post by admin » Mon Aug 06, 2018 9:26 am

How do I Fix corrupted views?
Image

Symptoms
  • A specific view will not load properly
  • An error appears while loading a specific view
Solutions
If you are getting errors ONLY when attempting to load certain views within Prophet, this may point to a corrupted view as being the issue. You can use the steps below to recreate your view and resolve your issue.

Step A: Determine Your View Settings
In Prophet
  • In your Manager Folder, click the '▼' next to the 'View' dropdown box
  • Highlight 'Tools' and click 'Manage Views...'
    Image
  • In 'Manage Views' click/highlight the corrupted view and then click 'Edit...'
    Image
  • Note all of your settings in this window so we can re-create the view. Once you are done you can click 'Cancel'
Step B: Create a New View
  1. Back in the 'Manage Views' window, click 'New...'
    Image
  2. Enter all the details noted from Step A and Click 'OK'
    Image
Step C: Delete the Corrupted View
  1. Back in the 'Manage Views' window, click the corrupted view to highlight it
  2. Once highlighted, click 'Delete'
    Image
  3. Click 'Yes' on the prompt that appears
  4. Close out of the 'Manage Views' window and attempt to re-load your corrupted view
If problems persist you may need to open a support ticket.

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