Why Do I have a Solid White Screen In Outlook?

Official responses to FAQ provided to Avidian Technologies

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Why Do I have a Solid White Screen In Outlook?

Post by admin » Thu Sep 13, 2018 12:19 pm

How do I Fix corrupted views?


Symptoms
Both of these symptoms must be occurring for this resolution to work:
  • You see a white screen like the screenshot above
    AND
  • You saw the Prophet splash screen appear and disappear after clicking the Prophet Manager folder
Solutions
This issue seems to be with Internet Explorer rendering in Outlook. The download below will switch your Outlook to use a newer version of Internet Explorer and it should resolve your issue.

Download/Install Patch
In Prophet
  • Close Outlook
  • Download the fix below
    outlookIE.zip
    (354 Bytes) Downloaded 37 times
    outlookIE.zip
    (354 Bytes) Downloaded 37 times
  • Extract the file to your desktop
  • Open the file you just extracted while logged in as a Windows Admin
  • Click 'Yes' to the prompt's and 'OK' to complete it.
  • Relaunch Outlook and re-try Prophet
If problems persist you may need to open a support ticket.

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